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BASIC POLICY
Basic Policy on Customer Harassment
Relaxation Salon KOS (hereinafter referred to as "our salon") pursues relaxation, provides a variety of high-quality services, values good relationships with customers, and strives to create an environment where customers can use our salon with peace of mind.
However, in order to protect the physical and mental health of our therapists, it is necessary to take a firm stance against harassment from customers, and so we have formulated and will make public this basic policy.
Assumptions about customer harassment
As stated in the Ministry of Health, Labor and Welfare's " Manual for Countering Customer Harassment in Companies ," this refers to "complaints or behavior from customers, etc., where the means or manner of realizing the demands of the complaints or behavior are socially inappropriate in light of the validity of the content of the demands, and where said means or manner harm the working environment of employees."
対象となる行為例
This has been formulated based on the Ministry of Health, Labor and Welfare's "Manual for Corporate Countermeasures against Customer Harassment."
<Requests that are likely to be deemed inappropriate regardless of their validity>
・Physical or mental attacks (assault, injury, threats, slander, libel, insults, verbal abuse, etc.)
・Intimidating behavior ・Demands to kneel down ・Repeated, persistent behavior ・Restrictive actions (refusing to leave, staying put, confinement)
- Discriminatory behavior - Sexual harassment - Attacks or demands on individual employees
<Requests that may be deemed inappropriate in light of their validity>
・Demands for product exchange ・Demands for monetary compensation ・Demands for an apology (excluding dogeza)
・Defamation on social media and the internet
Please note that the acts covered are not limited to those mentioned above.
Dealing with Customer Harassment
If any incident that constitutes customer harassment occurs, we will issue a warning and caution to the individual. Furthermore, if necessary, we may refuse future use of the service.
If we determine that the behavior is more serious or criminal, we will work closely with the police and lawyers to take strict action, including taking legal action.
Finally
To date, we have not experienced any incidents like those described above at our store, and we are extremely grateful to the many customers who use our services. However, in the unlikely event that any acts of harassment do occur in the future, we will respond in accordance with this policy. We would appreciate your understanding and cooperation.
We will continue to strive to provide better service to our customers and ensure their satisfaction.